Frequently Asked Questions
General
Nutribite is a personalized meal plan service designed to make healthy eating easy and aligned with your health goals—whether it's balanced nutrition, weight loss, or muscle gain. Here’s how it works:
- Choose Your Ideal Plan: Pick a meal plan based on your goals. Nutribite offers options tailored for balanced diets, weight management, or fitness-focused nutrition.
- Personalize Your Meals: Select your preferred number of meals, breakfasts, snacks, and smoothies each day. Nutribite calculates the right macros to meet your specific needs.
- Freshly Crafted Meals: Our chefs create delicious, nutritious meals using high-quality ingredients, ensuring every bite is packed with flavor and health benefits.
- Flexible Delivery: nutribite delivers fresh meals right to your doorstep, so you can enjoy healthy eating without the prep, whenever it suits you.
With nutribite, you’ll find that eating healthy is not only simple and enjoyable but also tailored entirely to your lifestyle.
At nutribite, we offer customisable meal plans across five categories, each tailored to specific health goals:
- Low-Calorie: Perfect for those aiming for lighter meals, nutritionally balanced and calorie-controlled.
- Balanced Nutrition: Ideal for maintaining a well-rounded, healthy diet with a focus on balanced macros.
- Gain Plan: Designed to increase energy intake, supporting muscle growth or healthy weight gain.
- Weight Loss: High in protein and lower in carbs to assist with fat loss and promote lean muscle.
- Muscle Gain: Crafted for muscle development, with enhanced protein and moderated carbs.
Each plan is fully customisable, allowing you to select the number of main meals, breakfasts, snacks, and smoothies that suit your lifestyle and nutritional requirements.
nutribite personalises your meal plan by allowing you to choose from a selection of main meals, breakfasts, snacks, and smoothies to match your preferences. Based on these choices, we calculate the optimal protein, carb, and fat ranges to align with your nutritional goals, ensuring a plan tailored to your unique health journey.
nutribite provides a range of dietary plans, each tailored to specific needs:
- Vegan (Gold Plan): 100% plant-based, free from animal products.
- Vegetarian (Silver, Gold, and Platinum Plans): Balanced meals without meat, fish, or seafood.
- Keto (Platinum Plan): Low-carb, high-fat meals for a ketogenic lifestyle.
- Gluten-Free (Gold Plan): Meals free from gluten-containing ingredients.
- Dairy-Free (Gold Plan): Meals excluding all dairy products.
- Paleo (Platinum Plan): Whole-food meals inspired by ancestral diets.
- Low-FODMAP (Platinum Plan): Meals limiting fermentable carbs for digestive health.
- Pescatarian (Silver, Gold, and Platinum Plans): Plant-based meals with seafood as the main protein.
- Mediterranean (Platinum Plan): Whole grains, lean proteins, healthy fats, and vegetables.
- Weight Loss (Silver, Gold, and Platinum Plans): Meals supporting healthy fat loss.
- Muscle Gain (Silver, Gold, and Platinum Plans): High-protein meals to aid muscle growth.
- Custom Plans (Platinum Plan): Fully customisable meals for specific dietary needs or allergies.
No matter your dietary preferences or goals, nutribite offers nutritious, personalised meals delivered to your door.
At nutribite, freshness is a priority. We use only high-quality ingredients, with each meal prepared daily by our chefs. Our dishes feature fresh, locally sourced produce, lean proteins, and wholesome grains, ensuring that every meal is as nutritious and fresh as possible.
At nutribite, we prioritise strict hygiene and safety practices to reduce the risk of cross-contamination. However, our kitchen is not an allergen-free environment, so we cannot cater to severe allergies or guarantee the complete absence of allergens in meals. We therefore do not accept liability for any allergic reactions that may occur.
For gluten sensitivities, although we do not have a dedicated gluten-free section, our team is trained to minimise contact with gluten-containing ingredients. While we take extra care when preparing meals for gluten-intolerant or coeliac customers, we cannot eliminate the risk entirely.
Yes, with nutribite, you have the flexibility to personalise your meals.
- Gold Plan: You can choose your own meals from a variety of options, tailoring them to your taste and preferences.
- Platinum Plan: You can let us know your meal preferences, taste, and even specify the cuisine you enjoy. We'll prepare meals that match your personalised requirements, ensuring a completely tailored dining experience.
nutribite makes it easy to enjoy meals that fit your exact taste and dietary needs.
nutribite is committed to delivering meals of the highest quality and safety. We follow strict protocols at every stage of meal preparation:
- Sourcing: We work only with trusted suppliers, ensuring all ingredients are fresh, responsibly sourced, and of premium quality.
- Hygiene Standards: Our kitchen team is trained in rigorous food safety and hygiene practices, maintaining a clean, sanitised environment to minimise contamination risk.
- Preparation: Meals are prepared daily by experienced chefs who adhere to strict food safety guidelines.
- Packaging and Delivery: All meals are sealed in secure, food-safe containers to preserve freshness. We use temperature-controlled storage and delivery to ensure your food arrives fresh and safe.
nutribite’s commitment to quality and safety means every meal meets the highest standards, ensuring both freshness and flavour in each bite.
Absolutely! nutribite is committed to making healthy eating both affordable and sustainable. Our Eco Delivery Mode delivers meals for two days in one go, which helps reduce delivery costs. We pass these savings on to you, allowing us to offer our nutritious meal plans at even more competitive prices. With Eco Delivery Mode, you can enjoy healthy, budget-friendly meals while also reducing environmental impact—a win-win for you and the planet!
Getting Started
To sign up for nutribite, follow these steps:
- Visit the nutribite Website: Head to the nutribite website where you can explore the different meal plans available.
- Select Your Meal Plan: Choose a plan based on your preferences and dietary requirements. nutribite offers plans like Silver, Gold, and Platinum with options for weight loss, muscle gain, and more.
- Customise Your Meals: Based on your selected plan, you can choose the number of main meals, breakfasts, snacks, and smoothies. You can also tailor the meals according to your calorie, protein, carb, and fat requirements.
- Provide Your Dietary Preferences: If you're on the Gold or Platinum plan, you'll be able to select or provide specific dietary preferences, such as vegan, vegetarian, gluten-free, or ingredient allergies.
- Create an Account: Once your plan and meals are selected, create an account by providing your contact details and delivery information.
- Payment and Confirmation: Complete the payment process, and you'll receive a confirmation along with your delivery schedule.
To choose your nutribite meal plan:
1. Dietary Needs:
- Silver Plan: For general needs, with a vegetarian option.
- Gold Plan: For vegan, vegetarian, dairy-free, or gluten-free preferences.
- Platinum Plan: For fully customised options like keto, paleo, or low-FODMAP.
2. Health Goals:
- Weight Loss, Muscle Gain, or Balanced plans are available across all tiers.
3. Select Meals:
- Choose 1-5 main meals per day, plus optional breakfast (0-1), snacks (0-3), and smoothies (0-3).
4. Calorie Range:
- Select based on your health goal, and nutribite will calculate your macros.
5. Customization:
- Gold Plan: Choose weekly meals.
- Platinum Plan: Provide taste preferences for a personalized menu.
6. Dietary Restrictions:
- Specify any special needs like vegan, gluten-free, or low-FODMAP (Platinum offers full customization).
After choosing, confirm your meals, delivery, and payment on the nutribite website.
To create your personalised nutribite meal plan, please provide:
- Basic Information: Name, contact details, and delivery address.
- Health Goals: Select your goal, such as weight loss, muscle gain, or balanced nutrition. You can also set a specific calorie target if desired.
- Dietary Preferences: Choose from vegan, vegetarian, pescatarian, gluten-free, dairy-free, or keto options, and list any allergies.
- Meal Frequency: Decide on the number of main meals (1-5), and include any breakfasts (0-1), snacks (0-3), and smoothies (0-3).
- Macronutrient Targets: nutribite calculates macros based on your goals, but you can specify custom macro targets if preferred.
- Cuisine Preferences (Platinum Plan): Indicate preferred cuisines or specific food types you enjoy.
- Delivery Time: Choose a preferred delivery time slot from those available in your area.
nutribite will then tailor your meals to suit your health goals, dietary needs, and lifestyle.
For Gold Plan customers, nutribite provides options to accommodate vegan, dairy-free, and gluten-free dietary needs. For additional customisation, the Platinum Plan allows you to specify more detailed dietary preferences and restrictions to suit your unique requirements.
We offer a Trial plan for AED 140, which includes 2 breakfasts, 2 lunches, 2 dinners, and 4 snacks. This allows you to sample a variety of meals and snacks to experience the quality and variety nutribite provides.
The Trial Plan is designed as a one-day experience, so pausing isn’t available. However, with a monthly subscription, you can pause your plan anytime, and any missed days will be added to your delivery schedule.
Yes, you can switch your calorie options between Low, Balanced, or Gain after signing up. However, if you’d like to upgrade to a high-protein plan, an additional charge will apply.
Meals and Customization
nutribite customises your meals to match your dietary needs and health goals through a few simple steps:
- Select Your Meal Plan: Choose a plan based on your goals and dietary requirements, such as Silver, Gold, or Platinum, which offer options for weight loss, muscle gain, and more.
- Customise Your Meals: Depending on your plan, select the number of main meals, breakfasts, snacks, and smoothies you prefer. You can also set specific calorie, protein, carb, and fat targets.
- Provide Dietary Preferences: On the Gold or Platinum plan, you can specify dietary preferences like vegan, vegetarian, gluten-free, or any ingredient allergies.
This flexible process ensures that every meal is tailored to your lifestyle and nutritional needs.
Yes! With the Platinum Plan, you can change your dietary preferences anytime. For the Gold Plan, you can adjust or add up to three preferences: vegan, dairy-free, or gluten-free.
You can check the menu for your upcoming deliveries anytime by visiting our website. It’s updated regularly for your convenience and is always accessible.
Yes! With the Gold Plan, you can choose specific meals from the available options. For the Platinum Plan, simply share your preferences, and we’ll personalise your meals according to your needs.
We take special dietary needs seriously. In the Gold Plan, we can cater to vegan, dairy-free, and gluten-free preferences. For specific dietary requirements like allergies or intolerances, the Platinum Plan allows for full customisation. Simply provide us with the details, and we’ll prepare your meals accordingly to avoid any ingredients you need to exclude.
To adjust your portion sizes, simply send us a message or contact us directly, and our team will gladly help you make the changes to suit your needs.
You can switch meal plans, such as from vegan to keto, but please note that there may be an additional cost involved.
Our Silver and Gold menus are refreshed monthly to keep variety in your meals, while the Platinum menu is fully customised and updated based on your specific preferences.
Delivery and Packaging
We deliver across the UAE, with the exception of Fujairah and Umm Al-Quwain (UAQ).
Delivery is scheduled based on your selected time slot. We bring your meals directly to your doorstep in thermal bags, packed with ice gel packs to keep your food fresh and at the right temperature.
Delivery is based on the time slot you select based on the area you reside. We deliver your meals directly to your doorstep in thermal bags, packed with ice gel packets to ensure freshness and maintain temperature.
If you won’t be home, please let us know a day in advance so we can arrange delivery to an alternate address. Otherwise, your meals will still be delivered to your door as scheduled.
Yes, you can pause or reschedule your delivery. Just inform us by 12 PM the day before your scheduled delivery, and we’ll make the necessary adjustments.
Yes, our packaging is eco-friendly. We use kraft containers made from recyclable and biodegradable materials, helping to reduce waste and support sustainability.
You can either dispose of the container in a waste bin or place it in recycling bins designated for paper products. Our packaging is recyclable and biodegradable, making it easy to dispose of responsibly.
Yes, you can change your delivery address after placing an order. If you need assistance, our customer service team is always available to help with the update.
Payments and Billing
We offer a range of convenient payment options, including bank transfers, Mastercard, VISA, and both debit and credit cards. If you prefer to pay by bank transfer, our customer service team is here to assist and provide all necessary details.
At nutribite, we strive to make your billing process seamless and transparent. To maintain your trust throughout this journey, please follow these steps:
1. Visit our Website: Navigate to the 'Meal Plan' option located in the ribbon at the top of the page.
2. Choose Your Plan: Select one of our three meal plans; Silver, Gold, or Platinum; tailored to fit your lifestyle and preferences.
3. Customize Your Meals: After selecting your plan, choose the meals you'd like to enjoy each day.
4. Select Your Duration: Next, specify the number of days you wish to order, select your preferred protein option, and set your desired calorie range.
5. Proceed to Purchase: Scroll down and click on 'Buy Now' to move forward.
6. Checkout: Select the 'Checkout' button to review your order.
7. Enter Your Information: Fill in your details, including your name and address, and then continue to the next step.
8. Payment Details: Enter your card information securely.
9. Place Your Order: Click 'Place Order & Pay' to finalize your transaction.
10. Confirmation: You will receive a payment confirmation via email, followed by an invoice for your order.
We hope these steps provide clarity on the billing process at nutribite. For further assistance, please follow the link to our tutorial.
At nutribite, we prioritised transparency in our billing process. Your payment is processed immediately upon completing checkout, enabling us to prepare and deliver your meals without delay.
On the ‘Checkout’ page, simply enter your promo code in the designated promo code box before completing your purchase.
No, once payment is processed, the payment method cannot be changed.
To cancel your order, please contact our Customer Services Department before the cut-off time at 12 noon. Terms and conditions apply.
You can easily view your payment history by logging into your account. Select your profile icon, then choose “My Orders” to access and download your payment details.
If your payment fails, please refresh the page and try again. If the issue persists, contact our customer service team for assistance.
Yes, we offer discounts on your first order or subscription. Follow our social media pages to stay updated on all current and upcoming offers.
Managing Your Account
Once you select your meal package, you’ll be directed to the sign-up process, where you can easily create your account.
If you’ve forgotten your password, click on the "Forgot my password" option on the login page. You’ll receive an email with reset instructions sent to the email address associated with your account.
To update your personal information, sign in to your account and click on the profile icon. From there, you can easily change your phone number, address, and other relevant details.
You may contact the customer service agents to manage the subscription preferences
You may contact the customer service agents to manage the subscription preferences
You may contact the customer service agents to manage the subscription preferences
You may contact the customer service agents to manage the subscription preferences
You may contact the customer service agents to manage the subscription preferences
Managing Your Account
Once you select your meal package, you’ll be directed to the sign-up process, where you can easily create your account.
If you’ve forgotten your password, click on the "Forgot my password" option on the login page. You’ll receive an email with reset instructions sent to the email address associated with your account.
To update your personal information, sign in to your account and click on the profile icon. From there, you can easily change your phone number, address, and other relevant details.
You may contact the customer service agents to manage the subscription preferences
You may contact the customer service agents to manage the subscription preferences
You may contact the customer service agents to manage the subscription preferences
You may contact the customer service agents to manage the subscription preferences
You may contact the customer service agents to manage the subscription preferences
Free Trials and Satisfaction Guarantee
The First Week Trial runs for 5 days. Once you’ve signed up and selected your preferred delivery time slot, your meals will be delivered regularly each day for the trial period.
Yes, you may cancel the trial before it ends; however, please note that the amount paid for the trial is non-refundable.
If you don’t cancel the trial, we’ll continue delivering your meals as scheduled. On the final delivery day, your meals will be provided in thermocol boxes to maintain freshness.
The trial plan is designed for a single day, so pausing or extending it isn’t available. For flexibility, consider our monthly plans, which can be paused or adjusted as needed.
Nutritional Information
Each meal is labelled with detailed nutritional information, including total calories, carbs, fats, allergens, and cooking instructions.
Nutribite meal plans are designed to support a variety of health goals, including weight loss and muscle gain. We offer tailored plans with adjusted calorie and macronutrient ratios to align with these goals. For weight loss, meals focus on lower carbs and calories, while for muscle gain, they’re higher in protein and balanced carbs. Selecting the appropriate plan allows nutribite to customise your meals to support your health journey.
At nutribite, we calculate calories and macronutrients (proteins, carbs, and fats) based on your selected health goal and meal plan. Here's how we do it:
1. Meal Composition: Each meal is designed with a specific balance of macronutrients depending on whether you’ve chosen a weight loss, muscle gain, or balanced plan.
- Weight Loss: Meals are higher in protein with lower carbs and fats.
- Muscle Gain: Meals have higher protein and carbs to support muscle building.
2. Calorie and Macro Distribution:
- For Low, Balanced, or Gain plans, we maintain a general ratio of 50% carbs, 30% protein, and 20% fats.
- For Weight Loss and Muscle Gain plans, we adjust the ratio by increasing or decreasing protein and carbs to align with your goals.
3. Customization: After you select the number of main meals, breakfasts, snacks, and smoothies, we calculate the total daily calories and macros based on the combination of meals you choose. The exact macro breakdown is customised to fit your calorie target and goal.
Our system ensures that your meals meet your nutritional needs based on your personal goals.
Our Platinum plan allows us to cater to specific health conditions, such as diabetes or high blood pressure. This plan offers full customisation to ensure your meals are tailored to support your unique health requirements, aligning with dietary recommendations for your condition.
Currently, tracking your nutritional intake directly through the nutribite platform isn’t available. However, we’re developing an app that will soon allow you to calculate and monitor your intake with ease.
Yes, nutribite meals are designed to be nutritionally balanced. Each meal is crafted with specific macronutrient ratios; proteins, carbs, and fats; that align with your health goals. Whether you’re focused on weight loss, muscle gain, or maintaining a balanced diet, nutribite ensures meals provide the right combination of nutrients to support these goals, with tailored adjustments for specific plans.
To determine if Nutribite is a good fit for your health goals, consider the following:
1. Customized Meal Plans: Nutribite offers plans tailored for goals like weight loss, muscle gain, balanced nutrition, and even for specific health needs like diabetes or high blood pressure. nutribite provides the flexibility to align meals with your specific objectives.
2. Calorie and Macro Control: Choose your meal quantity and calorie range, and nutribite will calculate macronutrients (protein, carbs, and fats) based on your selected goal, ensuring meals match your nutritional requirements.
3. Dietary Preferences: Nutribite’s Gold and Platinum plans cater to various dietary needs, including vegan, gluten-free, and more, so you won’t need to compromise on dietary preferences.
4. Expert-Designed Meals: nutribite meals are nutritionally balanced and tailored to support your health goals, providing the ideal blend of nutrients.
If you’re seeking tailored, goal-oriented meals that consider your unique dietary needs, nutribite could be an excellent choice.
Sustainability and Social Responsibility
Yes, nutribite is deeply committed to sustainability. We prioritise eco-friendly packaging by using materials like kraft containers, which are recyclable, biodegradable, and compostable. This approach helps reduce waste and keeps packaging aligned with our sustainability goals.
Our efforts also focus on minimising food waste through portion-controlled, customised meals that are tailored to individual needs, helping prevent excess and waste. Additionally, our Eco Delivery Model ensures that meals for two days are delivered in a single drop, reducing carbon emissions and lowering our environmental impact. This small but impactful step allows us to provide nutritious meals while staying mindful of our responsibility to the planet.
At nutribite, we care about your health and the health of the environment. Together, we can create a greener future—one sustainable meal delivery at a time. 🌍🌱
nutribite is committed to sourcing ingredients with a strong emphasis on quality and sustainability. We work closely with trusted local suppliers to ensure that our ingredients are fresh, nutritious, and responsibly sourced. Whenever possible, we prioritise seasonal and locally grown produce, supporting the local economy and reducing the environmental impact of long-distance transportation. Our commitment to quality means that all ingredients meet high standards for flavour and nutrition, while also aligning with ethical and sustainable practices.
nutribite uses eco-friendly packaging to deliver fresh meals while minimising environmental impact. We primarily use kraft containers that are recyclable, biodegradable, and compostable, ensuring meals remain intact during delivery and can be easily disposed of or recycled afterward. Additionally, meals are delivered in thermal bags with ice gel packets to maintain optimal freshness throughout transit. This approach reflects our commitment to both meal quality and sustainability.
Yes, nutribite’s packaging is both recyclable and compostable. Our kraft containers are made from eco-friendly materials that can be safely recycled or composted after use, helping to reduce waste and support environmental sustainability. Additionally, our packaging is designed to keep your meals fresh while being easy to dispose of in an eco-conscious way.
nutribite is committed to minimising food waste through the following steps:
1. Portion Control: We offer customised meal plans with portion sizes that align with each customer’s needs, helping to avoid overproduction and reduce leftovers.
2. Pre-Order System: Meals are prepared based on specific customer orders, allowing us to plan ingredient use carefully and minimise waste in the kitchen.
3. Locally Sourced Ingredients: By sourcing fresh, local ingredients, we reduce spoilage associated with long transportation, using ingredients at peak freshness.
4. Efficient Inventory Management: Through precise forecasting and inventory management, we only purchase what’s needed for upcoming orders, ensuring efficient use of ingredients.
These efforts enable nutribite to reduce food waste while consistently delivering fresh, nutritious meals.
You can support nutribite’s sustainability efforts through these simple practices:
1. Recycle Packaging: Dispose of kraft containers and other recyclable materials in designated recycling bins to help reduce waste.
2. Return Thermal Bags and Ice Packs: If you receive meals in thermal bags with ice packs, return them on your next delivery. This allows us to reuse them, reducing environmental impact.
3. Opt for Custom Portions: Choose portion sizes that fit your needs. Ordering exactly what you need helps reduce food waste and ensures efficient use of ingredients.
4. Spread Awareness: Share your experience with nutribite and our eco-friendly practices with friends and family, helping build awareness and encouraging sustainable habits.
By following these steps, you play an active role in nutribite’s sustainability initiatives.
Contacting Support
You can reach nutribite customer support through the following methods:
1. Email: Send us your inquiries or requests via our support email.
2. Phone: Call our customer service number for immediate assistance.
3. Website: Use the contact form on our website to submit questions or feedback.
4. Social Media: Message us directly on any of our social media channels.
We’re here to help with any questions or concerns you may have regarding your meal plans or deliveries!
Our customer service hours are from 8 AM to 6 PM. For urgent inquiries outside these hours, feel free to reach out on our mobile numbers, and we’ll respond as soon as possible.
To report a delivery issue, you can:
1. Contact Customer Support: Reach out by phone or email during our customer service hours (8 AM to 6 PM), and we’ll resolve the issue promptly.
2. Message Us on Social Media: Send a direct message on our social media channels, and we’ll respond as soon as possible.
3. Mobile Contact: For urgent issues outside regular hours, you can contact us on our mobile numbers, and we’ll assist as soon as we can.
We’re here to help with any delivery issues you may encounter!
If you receive the wrong meal, please follow these steps:
1. Contact Customer Support: Reach out via phone or email during customer service hours (8 AM to 6 PM) to report the issue.
2. Mobile Contact: If it’s outside service hours, you can contact us on our mobile numbers for immediate assistance.
3. Provide Details: Share your order number and the meal you received so we can promptly correct the mistake.
We’re committed to resolving the issue and ensuring you receive the correct meal as quickly as possible.
We welcome your feedback and suggestions! Here are some ways to reach us:
1. Contact Us Directly: Share feedback via email or by calling our customer support team during business hours (8 AM to 6 PM).
2. Website Contact Form: Use the contact form on our website to submit feedback or suggestions anytime.
3. Customer Surveys: Participate in customer surveys we send out to gather valuable input.
4. Social Media: Send us a direct message on our social media platforms with any feedback or ideas.
Your feedback helps us improve our services, and we greatly appreciate your input!
nutribite typically responds to inquiries within our business hours of 8 AM to 6 PM. If you reach out outside these hours, we’ll get back to you as soon as possible. For urgent matters, you can contact us on our mobile numbers, and we’ll respond at the earliest opportunity.